Occupational violence in general practice: a whole-of-practice problem. Results of a cross-sectional study

Abstract

Objective. To examine the experiences of occupational violence in general practitioner (GP) and non-GP staff. Further objectives were to compare prevalence of violence in GP and non-GP staff and to examine levels of apprehension and perceptions of control over violence.

Design. Cross-sectional questionnaire-based study.

Setting. A network of research general practices, New South Wales, Australia.

Participants. GPs and non-GP staff - receptionist, practice-management, nursing and allied health staff.

Main outcome measure(s). Experience of occupational violence during the previous 12 months. Other outcomes examined were workplace apprehension …